Now that the transformation of Restoration Logistics is completed we want to affirm and strengthen our commitment to the “Spirit of Cooperation” between the restoration/reconstruction triad: the insured, the insurance company and the Restoration Logistics (the restoration contractor).
It is our experience that the more cooperative the parties are, coupled with easier, faster and more efficient processes, the happier and contented all participants become. We believe this is a win-win-win proposition. We are under no illusion that all areas of the restoration triad are within our control. We do believe we can affect our portion of this process as follows:
- Restoration Logistics wants to fully meet, evaluate and agree on what specifically needs to transpire in order to restore a specific property.
- Restoration Logistics uses industry specific databases (Xactimate) to arrive at a mutually agreeable pricing structure.
- Communications standards second to none in the restoration industry. One of the key frustrations for the insured in the insurance claim/restoration process is the need for constant communication and transparency in the processes. Our new client portal and communication site facilitates this SPECIFIC task. All parties can easily see the communications, documents, photographs and other pertinent information. They can document and communicate with the parties involved. When it is convenient to them. Questions, remarks and concerns are documented and time stamped. In this manner the “accountability factor” is easily verifiable.
- Efficiency. This will be a hallmark of Restoration Logistics. The future of the insurance restoration industry will be providing efficient, cost effective solutions. That way, keeping pricing in check really assists the every participant in the process. We commit to employing techniques in which being efficient demonstrates that commitment. Let us show you how.
- Five year warranty. We are setting the standard in the business. If we did not believe in our efficient, cost effective methods coupled with great workmanship, this would not be possible. This keeps the “spirit of cooperation” alive by providing reassurance to the claims department, the contractor will not hesitate to step up and warranty their own work. By utilizing our client portal, this warranty is defined and documented. Again, greater accountability.
We here at Restoration Logistics, look forward to providing the best restoration experience anywhere in the country. The “Spirit of Cooperation” is alive and well at Restoration Logistics. We look forward to our next encounter to fully demonstrate these values.
